About this service
Nailrole helps you improve your resume and prepare for a specific role with a tailored resume, company research and interview preparation. The overseas and mainland China editions have separate accounts, documents, prices and purchases.
Nailrole is operated by Nailrole. Operator and contact details are listed below.
Your account
By continuing with the sign-in or registration controls displaying these terms, you accept these Terms of Service. Keep your sign-in methods secure and use your own account. Routine sign-in does not create a paid subscription. Material changes will be communicated before they take effect, with renewed acceptance where required.
Product review access
A dedicated product-review account includes 3 job packages and is available for 14 days from issue. It uses a private access credential, requires no payment and does not create a subscription or renewal. Keep the credential private. Review access can be revoked; it is separate from paid purchases. Access expiry does not itself delete the account records; contact support if you need to export or delete them after access ends.
Your materials and AI output
You retain your rights in the materials you submit. You grant only the permissions necessary to process, store and return those materials while providing the requested service. Do not submit material you are not entitled to use or disclose.
AI output may be inaccurate or incomplete. Review your experience, figures, skills and company information before using an output. Do not adopt invented experience as fact. Company research depends on available sources and their dates. We do not guarantee interviews, job offers or employer decisions. These limits do not remove our responsibility to provide the service purchased.
Data processing is explained in the Privacy Policy. Accepting these terms is not blanket consent to unrelated marketing, model training or public display of your resume.
Purchases and job packages
| Offer | Included | Billing |
|---|---|---|
| Free improvement | One successful general resume improvement per account, with editing and download. | No payment. |
| One job package | A tailored resume, company research and interview preparation for one company and JD. | $9.90 once. No renewal. |
| Pro monthly | 20 complete job packages per billing period plus unlimited general resume improvements during the active paid period. | $19.90 per month, automatically renewing until canceled. |
The same role’s three capabilities count as one package. Viewing, manually editing and downloading existing results do not use additional packages. Simply uploading a resume or entering a JD is not an effective delivery. Failed or unusable delivery must be investigated and corrected; an allocation record alone does not prove successful delivery.
The order records the purchased offer, package allowance and applicable terms. Previously purchased periods keep their recorded allowance. Each submitted job package is bound to the resume and JD captured at submission. Replacing either input requires a new task and a new allowance. Customer-triggered regeneration is not offered; service failures are retried automatically without additional allowance. Unused one-time job packages do not expire. Pro includes 20 job packages per billing period; unused allowance does not roll over. After the paid period ends, new paid generation stops. Saved materials remain available to view and download.
Launch subscription pricing
The Pro launch subscription is $19.90 per month. New subscriptions after the launch offer will be $29.90 per month. This is a future new-subscription price, not a former selling price. No launch end date has been announced.
For an order recorded with the launch offer, the $19.90 monthly price is retained while continuously subscribed. Your purchase confirmation and subscription details show your recorded renewal price. Canceling renewal preserves current-period access; an ended subscription does not reserve launch pricing for a later new subscription.
Upgrade a single package to Pro
Within 7 days of a successful $9.90 single-package payment, that purchase can be credited toward the first Pro period by paying $10 more. Your account shows whether the upgrade is available. The monthly billing period starts when the upgrade succeeds. The first period contains 20 packages in total, including the original package; its used or reserved allowance carries forward. Renewals are $19.90/month until canceled. One original purchase may be credited once. An already active Pro period is not eligible for this upgrade.
Canceling renewal preserves the current Pro period and does not refund the upgrade or restore the single package. Within 14 days after upgrading, a request with no additional paid use may qualify for a $10 upgrade refund, stopping Pro and restoring the original single-package rights without resetting their use or original purchase date. The once-per-account first-experience guarantee is reviewed within 7 days of upgrading and covers only the $10 upgrade payment where eligible. An original $9.90 refund is reviewed separately against its own payment date and usage; an upgrade does not restart that window. Total refunds cannot exceed the actual payments. Each payment is reviewed separately against its own payment date, delivery and usage records.
Renewal and cancellation
A monthly subscription renews at the price recorded in your purchase confirmation on each monthly billing date unless canceled. Cancellation in Account → Subscription stops future renewal charges; it does not itself refund an earlier payment. Your current plan remains available until its stated expiry date. A retention screen may remind you of plan benefits, but you can proceed directly with cancellation without submitting a reason or contacting support.
Your account shows the current plan, renewal status and relevant date. Purchase, cancellation and price-change notices will state the applicable details. A change in price will be communicated before charging the new amount, with any consent required by applicable law. Signing in or using the free improvement does not create a subscription.
Refunds and delivery problems
The following refund terms apply alongside any mandatory consumer rights, which take precedence.
| Purchase or issue | Refund terms |
|---|---|
| Unused one-time purchase or unused first monthly purchase | Full refund requested within 14 days of the relevant successful payment. |
| First monthly purchase, at most one combined paid use | Full refund requested within 7 days of payment, with at most one successful job package or one paid general improvement (combined total at most one). Free general improvements do not count. This experience guarantee applies once per user. |
| Unused renewal period | Full refund of that period requested within 14 days of the relevant renewal payment. |
| Other used purchases | Generally not refunded solely for changed plans, finding work or unused allowance; delivery problems and legal rights remain covered. |
| Duplicate charges or charges after successful cancellation | Verified incorrect charges are refunded in full. |
A job package is treated as successfully used when all included generated materials have been delivered in usable form. Failed delivery does not count as successful allowance usage. Free general optimization and repeated viewing or downloads do not add paid usage.
For a failed one-time package, we offer repair; if a promised capability still cannot be delivered within two working days, the purchase can be refunded. For monthly service delivery failures, restore the affected allowance; where termination and a partial refund are appropriate, calculate the undelivered portion using the amount actually paid divided by the number of packages recorded in that period’s order (20 for a new Pro purchase), rather than deducting the $9.90 one-time price.
To request a refund, email support@nailrole.com and include your account email and order number. The request receipt time determines whether a request is within the applicable window. We aim to review within two working days and initiate an approved refund to the original payment method within a further two working days. Bank and provider arrival times vary. No processing fee is deducted from a full refund.
Cancellation and refund requests are separate. An approved full refund of the current monthly period removes its remaining generation allowance and stops future renewal. Existing results remain available to view, edit and download unless you delete them or your account. Refused requests receive an explanation and a way to request review. Submitting a refund request does not automatically freeze generation or cancel renewal. We review the order, delivery and usage evidence, including activity during review.
Ending service and deleting an account
You may manage your subscription, export your materials or delete your account from account settings. Account deletion must address any active billing authorization before completion. Required transaction or security records may be retained separately under the published retention schedule. We may restrict abuse or unlawful use, explain material service action where appropriate, and preserve applicable consumer remedies.
Regional consumer protections
These common terms include any protections that apply where you live and where the service is supplied. You do not have to select a country to read them. IP address, currency and interface language do not remove mandatory rights.
United States: applicable federal and state consumer, privacy and automatic-renewal protections continue to apply. United Kingdom: applicable cancellation, conformity, repair, price reduction and refund rights remain available. Any required request for immediate performance or acknowledgment about cancellation rights must be handled for the actual type of service; registration alone does not waive those rights. Any exception to cancellation rights must be established for the actual service supplied.
Contact
Nailrole is operated by Nailrole.
For account, order, refund or privacy questions, email support@nailrole.com.